TCIL initiated its Business Excellence journey with the
adoption of Tata Business Excellence Model in the year
1998 and CII Exim Bank (EFQM Model) in the year 2000.
Strategy development and deployment processes were
implemented and complimented with effective Performance
Management (through job rotations, succession planning,
training at premier institutes/business excellence
programmes) and Measurement Systems (fast track
opportunities, rewards & recognitions). Graduating from
the basics of adopting QMS, EMS, OHSAS, Key Enterprise
Processes were re- engineered to meet internal and
external customer needs. Over the years, TCIL has been
in the process of learning either thru full-time or
cross functional involvement with consultants like McKinsey’s
for TOP initiatives, JIPM for TPM deployment, Arcelor
for process improvement ,Nippon Steel for
de-bottlenecking, Fibres with AFF, and
Consumer Mind Space with a marketing consultant. It also
initiated a very unique intervention for creating a
World class workforce thru WIN process, time bound
program for enhancing competency level of our unionized
category of employees and to bring in Customer focus and
We have re-built our vision “Be
an industry leader in value creation, servicing
packaging needs and creating a greener future” for the
next five years to becoming a major regional force with
half a million ton scale and aspiring to be positioned
as a global benchmark.
As a responsible corporate
citizen, TCIL has been pro- actively and systematically
addressing community concerns to improve Health care,
Civic amenities, Community development and environment.
In order to ensure that its growth is based on
sustainance and inclusiveness, TCIL has followed an
innovative model, partnering with Tata Steel Rural
Development Society (TSRDS) and CII to develop model
villages and deploying the learning across many others.
TCIL has now become a Global Compact member and its CSR work has
been recognized nationally as well.
We are now in a position to
leverage and learn from Tata Steel Europe who are
amongst world class
players in tinplate business. We have started
benchmarking our processes (to start with
operations) with them and have earmarked a full time
resource to work together with them to make a
beginning in R&D / technology.
We have engaged a renowned Japanese consultant for
TQM Promotion (Policy and Daily Work Management) initiative with an objective
to reduce variability in our processes and challenge
the Deming Award in three years time.
Customer Focus: In conjunction with TQMS, we have
started a pilot Voice of Customer Study based
Customer Value Management exercise in South Zone.
With ITRI, we are now in the process to adapt to
changing regulatory norms (REACH) and also
developing architecture for Tinplate as a
sustainable packaging medium.
We have undertaken carbon footprint study with TQMS
to respond to Climate Change and abatement plans are
TCIL has partnered with M/s
Renoir Consultants to fulfill its aspirational
capacities of 3,80,000 T with reinforcement of key
deliverables across process and systems
The Company has been awarded JRD QV Award and CII
Exim Bank Prize in recent past years.