| FAQs |
| Password Entry Screen |
| • I’m stuck …. ? |
System does not accept my password.
Please enter your password in Uppercase (CAPS).
I am unable to view the latest information. The system might be showing you older files
stored in your Internet Explorer. This depends on your internet Explorer Settings. To set
it right, Open Browser (Internet Explorer 5.0 or above) and Go to "view option "
select "Internet Options" in the menu.
- In "General" click on "Delete Files". Tick the "delete all
offline content" and press OK button. This should be done on any PC at least once in
a week to get the latest changes in site.
- In "General" click on "Settings". In the "check for newer
versions of stored pages" select the "every visit to the page" and press OK
button.
Then again write the URL "www.tinplateindia.com" and the page with the latest
information gets displayed.
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Some part of the data and screen are not visible at all.
Change your Desktop settings to a 800 X 600 resolution. Most likely, it is now at 640 X
480. |
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| • How do I …. ? |
Regret for an enquiry
Below the Enquiry Details, there are two buttons : Quote and Regret. Click on Regret. It
asks you for the reason of regret. Enter your reason here and Click the Regret button
there. We suggest that you always enter your comments while regretting. This counts
towards your vendor rating.Regret for some items in an enquiry
Please view help content for details.
Print a hardcopy of the document if I want to
The browser print facility is available through File->Print. You can use this facility
to print any document that is required.
Know whether a piece of information I have entered been updated or not
Usually, a blank page with a message about successful updation of information is
displayed. You could still confirm this by going back to the screen you updated your
information in. |
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| • Meanings...? |
Underlined text on the screen
Underlined text,unless in special circumstances, signifies that a drill down link exists
which can be triggered by clicking that part of the text.Hand appearing as the
mouse pointer
This again means that a drill down link is available from the current mouse position.
UOM
Unit of Measurement. |
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| • When…. ? |
Till when am I allowed to quote against an Enquiry
You can quote against an Enquiry as long as it appears on the list available in the link
and if it has not yet been opened at Purchase. However, a quotation that is either
submitted the first time or modified after the due date shall be treated as a Delayed
Quote. |
| • Will ….? |
Printing through the browser print facility print only what
appears on the screen at the time ?
No. The entire page including the part that may not be visible on the screen at the time
will be printed. However, if the default settings of the Print facility is changed to
print individual frames, you are not guaranteed to get the desired results. |
| • What …. ? |
Is the format of the date as visible in the screens
All the screens display the date in the American format, that is, DD/MM/YYYY. |
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