In TCIL Benchmarking was
institutionalized in the year 2001 with a view to improve customer satisfaction, accelerate
the rate of change, identify breakthrough improvements,
provide fact based decisions and also to achieve competitive
advantage.
It is a process of continuously comparing and
measuring our own performance against the business leaders
anywhere in the world to gain information which would help
the organization take action to improve its performance.
The BM / Comparative data and information
is used for effectively supporting operational improvements
as also for strategic decision making and innovation.
Process of
Benchmarking
Benchmarking
its performance has helped TCIL to:
| • |
Identify potential cost cutting opportunities, quantify
the ROI of improvement initiatives, set performance
goals, and analyze year over year performance trends.
|
| • |
Understand
industry trends and best practices within and outside
industry. |
| • |
Share results with key management
using companies' objective, online reports. |
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