The Human Resource Management at TCIL is a Leadership driven process, which in turn, forms a key enabler to the Leadership System. In spite of several ups and downs, the company has always regarded 'people' as its key asset and never lost an opportunity to impart training to its employees. Senior Leaders empower employees as part of the Leadership System at various levels. The WIN process is a step in this direction whereby shopfloor employees have been trained to mould themselves into a World-class Workforce. Also, every year, a number of employees are sponsored for short and long duration programmes in premium institutes.

This, coupled with a team-based culture and working in cross functional teams, has been effectively used to synergize people across the organization and develop performance centric culture fostering empowerment and innovation. Benchmarking of Performance Management System, Creation of fast track opportunities for high performers through job rotations and Succession planning with the best in class, has further helped in motivation.

Strong 'people processes' have always facilitated the organisation to achieve its HR plans and objectives. A number of them - Performance Measurement System, Recruitment & Retention System, Succession Planning, Training & Development, to name a few - have been lauded by other companies, as well.

As a matter of concern, the Senior Leadership at TCIL, conforms to the highest safety standards at workplace, and leaves no stone unturned in this direction. This, along with liberal welfare measures such as housing, medical facilities, makes TCIL an enviable place to work.

All these interventions for changes in mindsets, have been complemented by company wide communication strategy to ensure involvement / ownership.

WIN

The organization has been putting in place multiple initiatives like TOP, TPM, Six Sigma, Knowledge Management and many others under the broad umbrella of TBEM. While, we are getting the benefits in many ways thru such initiatives, it has been felt that the involvement of the grassroot level employees in the improvement processes is not deep enough. It was felt that we need to initiate an intervention to empower and involve our employees at all levels for the organizational growth and success.

The Company launched an intervention called 'World Class Workforce' thru WIN Research and Consultancy Services led by Mr. T. R. Natarajan. We have been working on this process for nearly one year now. This 20 month intervention to be followed by six months of Audit was formally kicked off on 14th of April 2005 in a function where MD and the President GTWU were present along with other senior executives of the Company.

MD stressed on the focus we need to give towards our strategic objective of 'Race to Grow'. He emphasized that this objective cannot be taken forward in an effective manner unless we involve and empower all our employees cutting across levels and functions. Mr. Rakeshwar Pandey, President, GTWU, brought out the issue that while our workers are truly competent and committed, there is no limit to the learning process. The process involves a group of core technical team working along with large number of process writers, worker trainers to create a comprehensive awareness about the organizational processes amongst all employees down the line.

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